By CA Manoj Kohli 23rd July 2021 : Infosys in 2019 was awarded a contract to develop the next-generation income tax filing system to reduce processing time for returns from 63 days to one day and expedite refunds
The portalwww.incometax.gov.inhad a rough start from the day of its launch on June 7 as taxpayers, tax professionals and other stakeholders reported glitches in its functioning.
This prompted Finance Minister Nirmala Sitharaman to call a meeting on June 22 with officials of Infosys — who developed the portal– to review the issues.
In a written reply to a question in the Rajya Sabha, Minister of State for Finance Pankaj Chaudhary said more than 700 e-mails detailing over 2,000 issues including 90 unique issues/problems in the portal were received from various stakeholders including Institute of Chartered Accountants of India (ICAI), tax professionals and taxpayers.
“Infosys has acknowledged the technical issues in the functioning of the portal and have informed that technical issues…are continuously being resolved. Some of the initial issues experienced by taxpayers regarding the slowness of the portal, non-availability of certain functionalities or technical issues in functionalities have been mitigated,” he said.
Some of recent tweets on the New Income Tax portal
New magic every day I have uploaded JSON file and 1 error showing But if you observe below..there is no error I am doing this after online utility not working, Now offline utility also has its own glitches Sheer irritation!
Advised Worked.. Numeric Keypad se#incometaxportalko allergy hai. Yeh toh Samajh aa gaya. But Pincode accept na karne ki bimari samjh nahi aayi.. Valid Pincode not recognised by Income Tax Portal. Waah re Waah@Infosys
The income tax return is not verified. But when we select the option for e-verify the return. It is showing 0 returns to e-verify.#incometaxportal
Unable to file a return of super senior with interest income. This error is coming… kindly resolve!